uts | faqs mobile services

Find answers to the most common questions about our Mobile services.

LTE

  • What is LTE?

    LTE stands for “Long Term Evolution” and is the next level of wireless data technology after 3G.

    In short; LTE is a technical process for high speed data for mobile devices.

    LTE is designed to reduce the time it takes to transfer and receive data online, giving you faster speeds and an overall better internet experience.

    With LTE you will definitely notice a difference when you're gaming, streaming, downloading and surfing as this will be 2x faster as the current technology on the island.

  • What is the up and download speeds that I can get with LTE?

    With Chippie LTE your data experience will go to another level by providing you with the fastest mobile data connection available at the moment on the island.

    Download, stream and surf 2x faster in the palm of your hands with:

        a download speed up to 16Mbps and

        an upload speed up to 3Mpbs

  • What are the benefits of having LTE?

    With LTE you have the following benefits:

    Faster downloads and uploads of video, music, pictures. Save time in everything you do on your mobile device as LTE is 2x faster.

    Faster response on your applications. LTE is a simpler technology, therefore you will have a faster response on all your applications.

    High data speeds while on the go! With the LTE plan you can watch high definition videos or listen to high quality music.

     

  • What do I need in order to be able to get LTE?

    In order to be able to get LTE you will need the following:

    • An LTE Device: You will need a LTE smartphone that supports the following networks 2G: 900Mhz/1800Mhz / 3G/4G: 850Mhz/2100Mhz / LTE: 1800 MHz band 3. See devices for more information.
    • A 4G UTS SIM: In case you don’t have a 4G sim, this can be purchased at one of the UTS Stores. If you already have a UTS number with a 2G SIM, you can swap your sim to a 4G SIM for FREE.
  • Do I need a new SIM card to use the LTE service?

    Customers with a 4G UTS SIM don’t need to change their SIM I order to be able to get LTE. The customers that are still in possession of a 2G UTS SIM, must swap their sim for a 4G UTS SIM. This is FREE of charge and can be done at any UTS Store or UTS authorized distributor.
     

  • With which plan can I get LTE?

    You can get free LTE access with all 30-day prepaid SMART SURF bundles, 30-day SMART COMBO bundles or any postpaid data plans. So all you need is an LTE compatible device with a 4G-sim in combination with one of the above mentioned data bundles or plans to automatically get LTE data speeds without additional costs.

  • Is the data that I get with LTE restricted?

    No, all our data plans are open for anything that the customer wants to use data for. Meaning that we don’t restrict our data user by blocking certain apps. In this case, the LTE data you are receiving are also not restricted for any apps.

  • What is the LTE coverage?

    To view our current LTE coverage area, please click here.We will continue expanding our LTE coverage and this will be updated each time in the coverage map.

  • How will I know that I am getting LTE?

    When you are in an area that has LTE coverage with an LTE device and with an active data plan that supports LTE (Premium Data plans prepaid and postpaid), you will see 'LTE' appear next to the signal bars at the top of your screen. Some other phones models, such as the Samsung S5, display 4G.

  • Will my device always stay connected to LTE?

    No, you will not always be connected to LTE as this depends on your location on the island and if there is LTE coverage available in that area. You might notice that your device is switching between 2G, 3G and LTE as you move around.

  • On what factors does LTE speed depend?

    The indicated download and upload speed are up to maximums. The speed depends on your mobile device, coverage of LTE, traffic on the internet, and the number of users close to a network base station. In order to be able to make optimal use of our data services, the mobile device should be compatible with our network. Click here for more information about the devices.

  • What happens during a phone call?

    If you have LTE data, you can continue making calls and sending SMS without any interruptions.

  • What devices should I use in order to get LTE?

    The customer should be in the possession of an LTE smartphone and/or a device that is compatible with our network. The frequencies of the device compatible with our network is:

     

    Network

    Bandwidth

    2G 900mhz/ 1900mhz
    4G 850 mhz/ 2100mhz
    LTE 1800 mhz

     

     

     

     

     

     

     

    Important:

        Many phone manufacturers produce 3G and LTE versions of the same model. Make sure that you go for a smartphone device with the right bands.

        Make sure that you have the latest firmware.

        Make sure you have the latest OS upgrade installed on your device

    • How to configure LTE settings on my smartphone?

    The good news is that you don’t have to do any additional configuration to get LTE on your device. You just need to have the right tools and the right data plan in order to be able to get LTE. See Q 4 and 7.

  • Do I need a special APN for accessing LTE?

    No, in order to get LTE, you just have to use the same APN corresponding to your active plan. See below for the overview of the APN’s.

    Postpaid Data Plans

    Period

    Bundle Data

    Price*

    APN

    Postpaid Standard Data Plan Monthly 3GB ANG 51,94 3gpremium
    Postpaid Premium Data Plan Monthly 6GB ANG 83,74 3gpremium

    Prepaid Data Plans

    Period

    Bundle Data

    Price*

    APN

    SURFM500 30 days 500MB ANG 39,00 premium
    SURFM2500 30 days 2.5GB ANG 54,00 premium
    SURFM5000 30 days 5GB ANG 94.00 premium
    COMBOM2500
    Unlimited Talk & SMS
    30 days 2.5GB ANG 139,00 premium
    COMBOM5000
    Unlimited Talk & SMS
    30 days 5GB ANG 179,00 premium

4G+ Service

Voicemail mediabox

General

  • What to do if you lose your cellphone?

    Few things can make people completely freak out as losing their cellphones. In this modern age Smartphones are used for so much more than just making phone calls. Just the thought of a stranger having access to all of your personal information, is unthinkable. Follow these guidelines to possibly finding your phone in case you are in such a situation.

    1st Method

    Check nearby locations

    Start checking the accustomed places you usually leave your phone. For example; woman bags, the place you usually charge your phone and other similar places. Check also under car seats or wherever you've been sitting that day, phones easily slip from your bag or pocket under a seat.

    Call your cellphone

    Use a friend's cell phone or a landline to dial your phone. If your phone is nearby, you'll hear it and can retrieve it. Alternatively, perhaps someone will answer it and can tell you where it is.

    Ask people around you and recall your previous steps

    Ask if anyone in your family or circle of friends has seen––or borrowed––your phone. It's worth asking,you never know!

    Send a text to your lost phone

    This will let anyone who might have access to your phone know that it is lost, or the SMS notification sound may help you find it if it’s nearby. The message could say; "Help! I lost this phone. If you find it please call 511 1111. ‘Karma’ points will be instantly awarded.J"

    2nd Method (only applicable for smart phones)

    Track it down by using modern apps

    This is an easier and faster way, but requires you to have subscribed to one of our data plans so that your phone could have access to the internet.
    Use Find My iPhone to track your lost iPhone.
    If you have an iPhone, use Apple’s Find My iPhone service or third-party apps such as GadgetTrak

    • To use Find My iPhone, you will need to access the service from the iCloud website, or another iDevice that you are logged in on. You can see the iPhone on a map, as well as lock or wipe it from your computer.
    • If you activate ‘Lost Mode’ on the lost iPhone, the device will be ‘Activation Locked’. This means that until someone enters the Apple ID and password that locked the phone, it cannot be used, even if/when the factory reset is performed / done. Activation Lock is enabled alongside Find ‘My iPhone’, and is enabled automatically on iOS 8.

    Use the Android Device Manager to find a lost Android phone.
    Visit google.com / android / device manager in any web browser. You will need to log in with your Google account.
    The Android Device Manager website is a service provided by Google that allows you to track your phone using Google Maps. You can also remotely wipe your phone’s data if you have the correct box ‘checked’ on your phone.

    Use the Windows Phone website to find a lost Windows phone.
    Windows Phone users can visit the ‘Find My Phone' section of the Windows Phone website (windowsphone.com). There you can track and remotely wipe your phone.
    You will need to log in with your Microsoft account.

    3rd Method

    Report it

    Visit the nearest police station and report it. You might be lucky, somebody could have been kind enough to have handed it in!

    Contact us

    Visit the nearest UTS Store with a police report and your SIM PUK code.
    Request to block your SIM or to make a SIM-Swap. This will keep someone from making unauthorized calls with your SIM card.

    1. Prepaid Users: Do not dispose of your PUK Code. This will help us verify that you are the owner of the lost SIM. (in case you don’t remember the PUK, we will offer other verification methods)
    2. Postpaid users: Have your ID at hand when you visit a UTS Store
    3. After office hours: Visit our UTS Security office situated at Sta. Rosaweg 13 (situated in the UTS Directory Service building) to report your stolen phone and SIM a.s.a.p. to prevent others of using your calling credit or unwilling usage in case of postpaid accounts.

    Learn from your experience ;-)

    If you haven't already installed a helpful app to locate your lost phone, do so once you've got your phone back or purchased a new one. Examine your password strength, and evaluate if you really need to have important accounts always ‘logged in’ on your phone. Keep a record of your phone’s IMEI number and SIM PUK code.

    If you are a prepaid user, request your account to be created on your name. This way we can always use your ID to verify that you are the user.

     

  • What should I do when my phone has been stolen?

    In case your postpaid phone has been stolen make sure you hurry to one of our UTS stores to fill out a form so we can block your subscription. This prevents you from high bills due to misuse. In case your phone has been stolen after closing hours you can go to our security services at Mahaai, they will assist you accordingly.

  • What do I pay when I call a GSM Chippie from a home phone?

    The rate when calling a GSM Chippie cell phone from your postpaid home phone is 50 cent per minute. When calling from your Telefasil account you pay 59 cent per minute.
    These rates are valid during the whole day.
     

  • What happens if the complete account balance has not been used?

    If you do not use the complete amount of your call credit from your GSM Chippie Prepaid account and the account reaches its expiry period, you can no longer make calls. You must recharge your phone to keep making calls. You do not lose the expired amount. When you recharge your account you have a lapse of 60 days to recharge your account again to get the amount back .If you fail to do so your phone will be disconnected.

  • What happens when a GSM Chippie Prepaid has no balance?

    When you use all your credit (available balance) from your GSM Chippie Prepaid account, you cannot make phone calls anymore. In order to make phone calls again, you must recharge your account

  • What is a (GSM) Chippie Prepaid Card?

    The Chippie Prepaid Card is a prepaid telephone card which you can use to recharge your (prepaid mobile) account so you can make calls using your CHIPPIE mobile phone.  Chippie Prepaid Cards are widely available, at denominations of 5, 10, and 25 guilders; once uploaded on your Chippie mobile phone, your credit has 30-day validity.

  • How do I access the GSM CHIPPIE Prepaid main menu?

    To access the main menu of the GSM CHIPPIE Prepaid Service, you must: dial * 91 (star 91) or   #191# send

  • How do I check my balance?

    To hear your balance:

    Call *91 (star 91)

    Press 1

    To see your balance:

    #191# send

  • What's a PUK Code?

    A PUK Code is an 8 digit code that you must use to unblock your phone. A phone is blocked when you enter a wrong PIN Code several times in a row. However, if you repeatedly enter one wrong PUK Code after the other, your CHIPPIE SIM-card will be permanently blocked. This means that you cannot use your CHIPPIE SIM-card anymore. In this case you must buy a new CHIPPIE SIM-card.

  • What's a PIN Code?

    A PIN Code (Personal Identification Number) is a secret personal code of 4 digits that you can use to block your phone. By doing this, you prevent others to make calls from your phone.

    When you buy a CHIPPIE SIM-card, the PIN Code is 0000. It is recommended to change this PIN Code as soon as you start using the SIM-card.

    When a phone is blocked with a PIN Code, you must use that PIN Code every time you turn on your phone. If you use a wrong PIN Code several times in a row, your phone will be blocked. In this case you must use your PUK Code to unblock your phone.

  • What are GSM CHIPPIE calling rates?

    UTS offers, regarding your GSM CHIPPIE mobile rates, rates for both local calls and rates for international calls.

    From a GSM CHIPPIE prepaid

    To any cellular phone in ChippieLand starting from ANG 0.55 per minute; Please see quick table (below) for exceptions. 

    Destination from your Chippie to

    New tariff Excl. OB p/m 
    New Period

     Period

    Chippieland

    Ang. 0.65

    Su-Sa  07.00 AM – 11.00 PM

    Chippieland

    Ang. 0.45

    Su-Sa  11.00 PM – 07.00 AM

    Chippieland to Fixed

    Ang. 0.65

    Flat Rate (00.00 – 24.00)

    Chippie to OMO*

    Ang. 0.70

    Flat Rate (00.00 – 24.00)

    CUG

    Ang. 0.35 

    00.00 - 24.00 1st minute

    CUG

    Ang. 0.35 

    00.00 - 24.00 after 1st minute

     

    From a GSM CHIPPIE postpaid

    • to any cellular phone Ang. 0,50 (+5% ST) per minute
    • to a standard home phone Ang. 0,50 (+5% ST) per minute

    Although the rates are indicated per minute, UTS charges per second when the client is billed. A client speaks and pays per second.

    Interinsular/international calling rates

    For interinsular or international calls from both a GSM CHIPPIE prepaid phone and a postpaid phone we charge the costs of the interinsular or international rate per minute valid for the regular network, including a surcharge of 18% plus 5% Sales Tax.

  • Which services do I have in my GSM CHIPPIE package?

    Additional services beside the different options offered by the GSM CHIPPIE service;

        Atami (Caller ID)

        Siguimi (Follow Me)

        Wardami (Call Waiting)

        Blòkiami (Call Barring)

        Conference with three people (only Chippie Postpaid)

    Of these services Atami is automatically pre-programmed. In other words this service can be used immediately. To access the other services you must refer and program the phone as indicated in the phone manual. The manual gives specific instructions on how to activate these services according to the model of each phone. If the phone model does not have one of the above-mentioned facilities, this means that you cannot use the service in question.

  • What's a CHIPPIE SIM-card?

    A Chippie SIM-card contains all information that corresponds to you, like your phone number, type of accessible service (prepaid or postpaid) and a list of numbers that you call more often if saved on your SIM (Phone Book).

  • Can I change all GSM phones into GSM CHIPPIE?

    Before you acquire a GSM phone to function on the GSM CHIPPIE system of UTS, there are some important points to be taken into consideration:

    The GSM CHIPPIE system of UTS functions on a 900/1800 Mhz frequency (Dualband). This means that the phone you purchase must be either a Dualband one (900/1800 Mhz) or a Triband one (900/1800/1900 Mhz).

  • At what value can I get the prepaid GSM CHIPPIE cards?

    Prepaid CHIPPIE cards are available all over the island in most stores that sell prepaid phone cards. Of course these can also be purchased at one of the UTS Client Service Centers or UTS cash desks. The prepaid cards can be purchased at 10 and 25 guilders. 

  • How do I recharge my GSM Chippie account?

    You can recharge your GSM Chippie Prepaid account in various ways: 

    1. By purchasing a GSM Chippie Prepaid Card.
    2. By purchasing call credit at one of UTS' Client Service Centers or any of the UTS cash desks.
    3. By purchasing talk time through the IZItime service of Girobank N.V. or at the desk of any of the Girobank N.V. branches.
    4. By purchasing call credit with your Bankomatiko card through the UTIL service of Maduro & Curiel's Bank N.V. In the same way, also at the desk of MCB branches or by using the Telebanking service MCB@Home. The aforementioned services are also available at Banco di Caribe.
    5. By recharging via SMS 1111, through the UTIL service of Maduro & Curiel's Bank N.V.

     

  • How do I send a SMS from my GSM Chippie?

    Through the SMS service you can send messages of a maximum of 160 digits, directly from your cell phone to another GSM cell phone. It is good to consult the phone manual to check how this service functions on each phone.

     In order to use the SMS service from a GSM CHIPPIE, it is necessary, when using the service for the first time, to enter the UTS Message Centre access code. The number of the UTS GSM Chippie Message Centre is: + 599 9 519 9300 (you must add the "+" too).

  • How can listen to my Voicemail?

    Voice Mail is the voice message recording service. You can access your voice Mail when you’re in Curaçao and when you’re abroad. 

    From Curaçao

    To listen to recorded messages on the GSM CHIPPIE Voice Mail Service from a GSM phone in Curaçao, you must dial *99, and follow the instructions or you can dial 9 519 9400 and follow the instructions.

    From abroad

    You can also access the GSM CHIPPIE Voice Mail Service from abroad. In this case one must dial the following number: + 599 9 519 9400.

  • What is a Chippie Mobile?

    CHIPPIE is the name of the GSM Cellular Phone Service of UTS. GSM stands for Global System for Mobile Communications. It is a highly advanced cellular phone service technology that offers reliable voice and data services.