Find answers to the most common questions about our Mobile services.
LTE stands for “Long Term Evolution” and is the next level of wireless data technology after 3G.
In short; LTE is a technical process for high speed data for mobile devices.
LTE is designed to reduce the time it takes to transfer and receive data online, giving you faster speeds and an overall better internet experience.
With LTE you will definitely notice a difference when you're gaming, streaming, downloading and surfing as this will be 2x faster as the current technology on the island.
With Chippie LTE your data experience will go to another level by providing you with the fastest mobile data connection available at the moment on the island.
Download, stream and surf 2x faster in the palm of your hands with:
a download speed up to 16Mbps and
an upload speed up to 3Mpbs
With LTE you have the following benefits:
Faster downloads and uploads of video, music, pictures. Save time in everything you do on your mobile device as LTE is 2x faster.
Faster response on your applications. LTE is a simpler technology, therefore you will have a faster response on all your applications.
High data speeds while on the go! With the LTE plan you can watch high definition videos or listen to high quality music.
In order to be able to get LTE you will need the following:
Customers with a 4G UTS SIM don’t need to
change their SIM I order to be able to get LTE. The customers that are still in possession
of a 2G UTS SIM, must swap their sim for a 4G UTS SIM. This is FREE of charge and can be
done at any UTS Store or UTS authorized distributor.
You can get free LTE access with all 30-day prepaid SMART SURF bundles, 30-day SMART COMBO bundles or any postpaid data plans. So all you need is an LTE compatible device with a 4G-sim in combination with one of the above mentioned data bundles or plans to automatically get LTE data speeds without additional costs.
No, all our data plans are open for anything that the customer wants to use data for. Meaning that we don’t restrict our data user by blocking certain apps. In this case, the LTE data you are receiving are also not restricted for any apps.
To view our current LTE coverage area, please click here.We will continue expanding our LTE coverage and this will be updated each time in the coverage map.
When you are in an area that has LTE coverage with an LTE device and with an active data plan that supports LTE (Premium Data plans prepaid and postpaid), you will see 'LTE' appear next to the signal bars at the top of your screen. Some other phones models, such as the Samsung S5, display 4G.
No, you will not always be connected to LTE as this depends on your location on the island and if there is LTE coverage available in that area. You might notice that your device is switching between 2G, 3G and LTE as you move around.
The indicated download and upload speed are up to maximums. The speed depends on your mobile device, coverage of LTE, traffic on the internet, and the number of users close to a network base station. In order to be able to make optimal use of our data services, the mobile device should be compatible with our network. Click here for more information about the devices.
If you have LTE data, you can continue making calls and sending SMS without any interruptions.
The customer should be in the possession of an LTE smartphone and/or a device that is compatible with our network. The frequencies of the device compatible with our network is:
|4G||850 mhz/ 2100mhz|
Many phone manufacturers produce 3G and LTE versions of the same model. Make sure that you go for a smartphone device with the right bands.
Make sure that you have the latest firmware.
Make sure you have the latest OS upgrade installed on your device
The good news is that you don’t have to do any additional configuration to get LTE on your device. You just need to have the right tools and the right data plan in order to be able to get LTE. See Q 4 and 7.
No, in order to get LTE, you just have to use the same APN corresponding to your active plan. See below for the overview of the APN’s.
Postpaid Data Plans
|Postpaid Standard Data Plan||Monthly||3GB||ANG 51,94||3gpremium|
|Postpaid Premium Data Plan||Monthly||6GB||ANG 83,74||3gpremium|
Prepaid Data Plans
|SURFM500||30 days||500MB||ANG 39,00||premium|
|SURFM2500||30 days||2.5GB||ANG 54,00||premium|
|SURFM5000||30 days||5GB||ANG 94.00||premium|
Unlimited Talk & SMS
|30 days||2.5GB||ANG 139,00||premium|
Unlimited Talk & SMS
|30 days||5GB||ANG 179,00||premium|
You can apply for the 4G+ Service at any of our UTS Stores. Make sure you have a valid ID with you and our personnel will gladly assist you through the application process:
Step 1: Complete the 4G+ application form
Step 2: Pay your deposit and initial handset costs ( in case required)
Yes, You are able to use your existing mobile phone number if you upgrade from a 2G service for a 4G+ service, but you will need to acquire a 4G+ SIM which is free of charge at any UTS Stores. In order to have the best experience, please make sure that you are in possession of a 4G enabled device that supports HDSPA/ HDSPA+ with the frequency 850/2100.
You can use the following devices to activate 4G+ services on:
- Smartphones with that supports HDSPA/ HDSPA+ a frequency of minimal 850/2100
- Tablets with that supports HDSPA/ HDSPA+ a frequency of minimal 850/2100
As long as your device is 4G enabled you and has the frequency 850/2100 you can insert the 4G+ SIM card to activate the 4G+ services.
Yes, this is possible only if the device has a hotspot feature
Installing the 4G+ Lite modem on your laptop is a breeze. Just follow the instructions below and you're all set! Click on the thumbnail to start.
To activate the 4G+ Services on your
mobile phone, depends on the mobile device that you have.
Click here for more information.
For more information click here
You can upgrade your 4G+ Service anytime. Downgrading during your contract period is not possible.
It will show on your phone in the right corner. It will indicate you on which network you are either on EDGE, GPRS, or 4G+ network. Please notice that when you are on the 4G+ network on your phone it indicates as 3G or 4G .This is because 4G+ is used as a commercial name.
The speed is dependent on different factors:
- Amount of users on the network
- Distance to the tower
- Weather Conditions
You will be functioning on our 2G network. The device will automatically connect on the 2G network and whenever you are back in a 4G+ area you will be connected automatically to the 4G+ network again.
Data Roaming with your 4G+ Service is
possible for Postpaid customers. For more information about Postpaid Data Roaming click
For prepaid customers 4G+ data roaming is only possible when traveling to Aruba and the Netherlands.
Inter- island roaming is possible only to Chippieland: Curaçao, Bonaire, Saba, St. Eustatius, Dutch St. Maarten, French St. Martin and St. Kitts & Nevis
You will receive an SMS message automatically from UTS on the device where you have the 4G+ service activated. To notify you when you have exceeded the data limit indicated in your contract. After exceeding your limit, you will receive an SMS message every time your usage increases drastically. SMS notifications will be sent out twice a day at 12.00pm or 6:00pm, only if you have exceeded your limit and if your usage continuous to increase drastically. If you use the 4G_ service on your IPad you can’t receive SMS notifications yet. However you can monitor your data usage through miKuenta
Streaming video’s and are also certain applications can consume high data usage. In order to prevent high data usage (and a high bill at the end of the month), please click here for more information.
Our current voicemail platform is out of support and outdated. The new voicemail mediabox is more customer friendly and has more and improved functionalities.
The new voicemail mediabox will be launched on May 7, 2014.
Nothing! You are automatically migrated the new voicemail mediabox.
ANG 0.27 per minute including OB
You will immediately receive a welcome SMS
(in Papiamentu) including a personal PIN.
For example: Bon biní na e sistema di voicemail. Un mail a ser krea pa e number di telefon 5999585000 ku e PIN 4282.
If you don’t receive new messages or dial 9999 for a period of 90 days your mailbox automatically expires. Upon dialing 9999 again for the first time you will be presented to the tutorial to reconfigure your mailbox settings.
Yes, you can. The default language is Papiamentu, but you can change the language to either: English, Spanish, French or Dutch. You can do so upon calling 9999 and press .
You can modify your message with the
 To re-record your message
 Listen again
 To cancel your message
[#] To confirm message
You are asked to use your PIN when accessing voicemail from another device, for example from a fixed line. You can also choose to secure your voicemail mediabox by logging in with a PIN each time you call your voicemail.
Yes, you can. After calling the new voice
mailbox for the first time:
- call 9999
- press  for “Change personal settings”
- and press  to modify PIN
Call Customer Contact at 9242 and one of the agents will help you to reset your PIN.
“This person cannot be reached at the moment Please leave a message after the tone. After leaving your message you can modify it by pressing the pound key.”
No. Your original welcome greeting is left in the old voice mailbox. Youwill need to record a new personalized greeting message otherwise the default greeting will be played
If you are calling voicemail for the first time, you can record a new personalized greeting message by:
Press  to record your greeting message.
By calling 9999. New voicemail messages are played immediately.
These messages will be automatically deleted after 14 days.
No. Your original stored messages are left in the old voice mailbox, so you cannot find them on the new voicemail mediabox. You have access to your old voicemail mediabox until one (1) month after launching the new voicemail mediabox, which is until June 7,2014. Stored messages are kept up to 14 days after which they are deleted.
You can access your stored voicemail messages on the old mailbox via 9998 (ANG 0.27 per minute including OB)
The old voicemail mediabox will be available for 1 month after launching the new voicemail mediabox, until June 7, 2014.
Dial 9999 to consult new
voicemail messages. After each message you are presented with the following options:
 Save message
 Delete message
 Replay message
 Previous message
 More information
[#] Next message
[*] Go to main menu
If you do not press any key either the next new message will automatically be played or you are directed to the main menu.
- press  for personal options
- press  to enable message recording ON or OFF
For Curaçao: +5999 5199400( call), for Bonaire: 5997 969990. Call rates depend on the country you’re calling from. Listening to your voicemail while abroad, roaming charges may apply.
Few things can make people completely freak out as losing their cellphones. In this modern age Smartphones are used for so much more than just making phone calls. Just the thought of a stranger having access to all of your personal information, is unthinkable. Follow these guidelines to possibly finding your phone in case you are in such a situation.
Start checking the accustomed places you usually leave your phone. For example; woman bags, the place you usually charge your phone and other similar places. Check also under car seats or wherever you've been sitting that day, phones easily slip from your bag or pocket under a seat.
Use a friend's cell phone or a landline to dial your phone. If your phone is nearby, you'll hear it and can retrieve it. Alternatively, perhaps someone will answer it and can tell you where it is.
Ask if anyone in your family or circle of friends has seen––or borrowed––your phone. It's worth asking,you never know!
This will let anyone who might have access to your phone know that it is lost, or the SMS notification sound may help you find it if it’s nearby. The message could say; "Help! I lost this phone. If you find it please call 511 1111. ‘Karma’ points will be instantly awarded.J"
This is an easier and faster way, but requires you to have subscribed to one of our data plans so
that your phone could have access to the internet.
Use Find My iPhone to track your lost iPhone.
If you have an iPhone, use Apple’s Find My iPhone service or third-party apps such as GadgetTrak
Use the Android Device Manager to find a lost Android phone.
Visit google.com / android / device manager in any web browser. You will need to log in with your Google account.
The Android Device Manager website is a service provided by Google that allows you to track your phone using Google Maps. You can also remotely wipe your phone’s data if you have the correct box ‘checked’ on your phone.
Use the Windows Phone website to find a lost Windows phone.
Windows Phone users can visit the ‘Find My Phone' section of the Windows Phone website (windowsphone.com). There you can track and remotely wipe your phone.
You will need to log in with your Microsoft account.
Visit the nearest police station and report it. You might be lucky, somebody could have been kind enough to have handed it in!
If you haven't already installed a helpful app to locate your lost phone, do so once you've got your phone back or purchased a new one. Examine your password strength, and evaluate if you really need to have important accounts always ‘logged in’ on your phone. Keep a record of your phone’s IMEI number and SIM PUK code.
If you are a prepaid user, request your account to be created on your name. This way we can always use your ID to verify that you are the user.
In case your postpaid phone has been stolen make sure you hurry to one of our UTS stores to fill out a form so we can block your subscription. This prevents you from high bills due to misuse. In case your phone has been stolen after closing hours you can go to our security services at Mahaai, they will assist you accordingly.
The rate when calling a GSM Chippie cell phone
from your postpaid home phone is 50 cent per minute. When calling from your Telefasil account you
pay 59 cent per minute.
These rates are valid during the whole day.
If you do not use the complete amount of your call credit from your GSM Chippie Prepaid account and the account reaches its expiry period, you can no longer make calls. You must recharge your phone to keep making calls. You do not lose the expired amount. When you recharge your account you have a lapse of 60 days to recharge your account again to get the amount back .If you fail to do so your phone will be disconnected.
When you use all your credit (available balance) from your GSM Chippie Prepaid account, you cannot make phone calls anymore. In order to make phone calls again, you must recharge your account
The Chippie Prepaid Card is a prepaid telephone card which you can use to recharge your (prepaid mobile) account so you can make calls using your CHIPPIE mobile phone. Chippie Prepaid Cards are widely available, at denominations of 5, 10, and 25 guilders; once uploaded on your Chippie mobile phone, your credit has 30-day validity.
To access the main menu of the GSM CHIPPIE Prepaid Service, you must: dial * 91 (star 91) or #191# send
To hear your balance:
Call *91 (star 91)
To see your balance:
A PUK Code is an 8 digit code that you must use to unblock your phone. A phone is blocked when you enter a wrong PIN Code several times in a row. However, if you repeatedly enter one wrong PUK Code after the other, your CHIPPIE SIM-card will be permanently blocked. This means that you cannot use your CHIPPIE SIM-card anymore. In this case you must buy a new CHIPPIE SIM-card.
A PIN Code (Personal Identification Number) is a secret personal code of 4 digits that you can use to block your phone. By doing this, you prevent others to make calls from your phone.
When you buy a CHIPPIE SIM-card, the PIN Code is 0000. It is recommended to change this PIN Code as soon as you start using the SIM-card.
When a phone is blocked with a PIN Code, you must use that PIN Code every time you turn on your phone. If you use a wrong PIN Code several times in a row, your phone will be blocked. In this case you must use your PUK Code to unblock your phone.
UTS offers, regarding your GSM CHIPPIE mobile rates, rates for both local calls and rates for international calls.
Destination from your Chippie to
New tariff Excl. OB p/m
Su-Sa 07.00 AM – 11.00 PM
Su-Sa 11.00 PM – 07.00 AM
Chippieland to Fixed
Flat Rate (00.00 – 24.00)
Chippie to OMO*
Flat Rate (00.00 – 24.00)
00.00 - 24.00 1st minute
00.00 - 24.00 after 1st minute
Although the rates are indicated per minute, UTS charges per second when the client is billed. A client speaks and pays per second.
For interinsular or international calls from both a GSM CHIPPIE prepaid phone and a postpaid phone we charge the costs of the interinsular or international rate per minute valid for the regular network, including a surcharge of 18% plus 5% Sales Tax.
Additional services beside the different options offered by the GSM CHIPPIE service;
Atami (Caller ID)
Siguimi (Follow Me)
Wardami (Call Waiting)
Blòkiami (Call Barring)
Conference with three people (only Chippie Postpaid)
Of these services Atami is automatically pre-programmed. In other words this service can be used immediately. To access the other services you must refer and program the phone as indicated in the phone manual. The manual gives specific instructions on how to activate these services according to the model of each phone. If the phone model does not have one of the above-mentioned facilities, this means that you cannot use the service in question.
A Chippie SIM-card contains all information that corresponds to you, like your phone number, type of accessible service (prepaid or postpaid) and a list of numbers that you call more often if saved on your SIM (Phone Book).
Before you acquire a GSM phone to function on the GSM CHIPPIE system of UTS, there are some important points to be taken into consideration:
The GSM CHIPPIE system of UTS functions on a 900/1800 Mhz frequency (Dualband). This means that the phone you purchase must be either a Dualband one (900/1800 Mhz) or a Triband one (900/1800/1900 Mhz).
Prepaid CHIPPIE cards are available all over the island in most stores that sell prepaid phone cards. Of course these can also be purchased at one of the UTS Client Service Centers or UTS cash desks. The prepaid cards can be purchased at 10 and 25 guilders.
You can recharge your GSM Chippie Prepaid account in various ways:
Through the SMS service you can send messages of a maximum of 160 digits, directly from your cell phone to another GSM cell phone. It is good to consult the phone manual to check how this service functions on each phone.
In order to use the SMS service from a GSM CHIPPIE, it is necessary, when using the service for the first time, to enter the UTS Message Centre access code. The number of the UTS GSM Chippie Message Centre is: + 599 9 519 9300 (you must add the "+" too).
Voice Mail is the voice message recording service. You can access your voice Mail when you’re in Curaçao and when you’re abroad.
To listen to recorded messages on the GSM CHIPPIE Voice Mail Service from a GSM phone in Curaçao, you must dial *99, and follow the instructions or you can dial 9 519 9400 and follow the instructions.
You can also access the GSM CHIPPIE Voice Mail Service from abroad. In this case one must dial the following number: + 599 9 519 9400.
CHIPPIE is the name of the GSM Cellular Phone Service of UTS. GSM stands for Global System for Mobile Communications. It is a highly advanced cellular phone service technology that offers reliable voice and data services.