Billing FAQs

Payment and Invoices

• How can I check the outstanding balance of my account(s)?
  https://www.miuts.cw/outstanding
• How can I check my account invoice(s) or usage details of my account(s)?
  https://www.miuts.cw/miuts/register
• Why am I being charged ANG 8 on my invoices?
  If you are still receiving your invoices through the conventional postal office, an additional ANG 8 will be charged to your account. If you don’t want to pay for the additional invoice charge, you can sign up for miKuenta and you will receive your invoices through e-mail with no additional charges added. Signing up for miKuenta is free of charge.
• How can I receive my invoices through e-mail?
  By creating a miKuenta account and checking of the option to receive invoices via e-mail.
• I have an automated payment at my bank, yet the payments are not being settled against my UTS invoices.
  Please note that a separate online bank payments template is required for each UTS account number. 
  In case of a high number of account numbers, one large payment can be made. However, the following requirements need to be met:

  1. The payment is done at least 10 business days before the invoice due date;
  2. The proof of payment accompanied by a payment specification (list of amounts and account numbers) should be e-mailed to Accounting@uts.cw on the same date as the payment took place.

  If you have a payment template for a UTS contract number and have entered only the contract number in the field named “Customer number at beneficiary”, the payment will be automatically processed without human intervention. 
  To confirm that your payment has automatically been processed accordingly, please use our outstanding tool 24 hours after making the payment. You must use your ‘Invoice Account number’ (contract number). The URL is https://www.miuts.cw/outstanding.  If that is not the case, please feel free to report this to us immediately.