UTS Speed Test
Before performing your test please take a minute to read the frequently asked questions below. After reading the questions, click on "Start the test" to go to the test page.
Frequently Asked Questions about the UTS Speed Test
- What does the speed test measure? The speed at which information is sent from a server to your computer. The quicker the download speed the faster you can download information from the Internet to your computer.
Upload Speed is the reverse of the above. It determines the speed at which you can send information from your computer to a server. The quicker the upload speed the faster your information is sent out.
Ping Time is in milliseconds and measures the time it takes for information to be sent from your computer to a server and then back again. The lower the ping time the better because it means info flows rapidly between your computer and the server.
- What constitutes a good result? A good result is a value greater than 90% - 95% of your stated plan value. Many customers receive 98% or better. If you feel you are not receiving the speed you expect, please see if any of the other FAQ's apply. If you have removed any routers, checked your anti-virus program, and ensure you are not running any other applications, please power cycle your modem, restart your computer, and run the speed test again. If you are experiencing speed issues, please call the helpdesk at 9221.
- What can affect my speed test results? There are a number of things that can impact the accuracy of your speed test results. UTS recommends performing your speed test connected directly to the modem via a cable. Remove any routers, switches or hubs.
Routers (wired or Wi-Fi)
Temporarily bypass routers and directly connect to modem to eliminate the router as a potential bottleneck during the test. Once your testing is completed simply put all your connections back like they were and reboot your computer.
Kinks, bends, cuts in cables can impact the ability to transmit/receive data. If you have another cable with similar specs, try swapping it out and run your tests again.
Temporarily disable your live virus scanning if necessary. Make sure you don't leave it disabled.
It is possible that malware/viruses are running in the background and consuming the same network bandwidth you are trying to measure with the speed test.
Other CPU/Memory intensive applications running on your PC during the test
If you are downloading music/movies/data during the test your results will be skewed. Stop all network intensive applications (that you are aware of) and rerun the test. Similarly games running on your computer during the speed test will be competing for the same resources necessary to provide you accurate results. Shut down any running games before testing.
- Why are my test results outrageously fast? This is usually the result of something installed on your computer that is intercepting traffic between your web browser and the server. Examples of this would be security software from McAfee or Symantec. Try momentarily disabling the software to see if it is the source of the problem. Make sure you don't leave it disabled.
- Why do I get a different result when I use international speed tests? The speed test server of UTS is located on Curacao, close to the UTS subscribers. It is therefore the most accurate indication of the client’s internet connection performance. International speed test servers are located on other providers’ networks. They occasionally suffer from congestion, and may be limited to a maximum speed when providing service to customers not on the provider’s network.
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