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Digital TV Services

  • UTS Digital TV General Terms and Conditions

    Please click here to download the UTS Digital TV general terms and conditions.

  • When your HD Decoder won’t stop re-booting

    Please Follow These Easy Steps

    Most of the time this is caused because your decoder did not get the latest software version.

    First verify your software version
    This can be done by:

    •    Press Menu
    •    Scroll down to CA System
    •    Press OK
    The following message will be displayed (CAS Slot 1: Conax CA)
    •    Press OK
    •    Scroll down  7 times
    •    High light “ABOUT CONAX
    •    Press OK
    Software version should read: 07.15.05
    If this is the case and your decoder still reboots, please dial 9242 to request a FREE service call

    If you have another software version, Press Exit twice

    Now perform the following procedure:
    •    Press MENU
    •    Scroll and highlight System Setting
    •    Press OK
    •    Insert your PIN code (default is 0000 (4 times zero)
    •    Scroll up 5 times to factory reset
    •    Press OK twice

    The system will now wipe out all channels and the “EASY INSTALLATION Menu will appear:

    1.    Choose English    Press OK
    2.    Choose English  Press OK
    3.    Choose English  Press OK
    4.    TV Type, for a correct viewing experience choose 16:9 and Screen type Pilar box) This for ALL HD TV’s, otherwise choose your type of TV. Press OK
    5.    Local Time GMT: -4:00 Press OK
    6.    Channel Search should be MANUAL Search
    A.    Frequency     405000
    B.    Symbol Rate    5064
    C.    Const.        64-QAM
    D.    Invert        Auto
    E.    Network ID    5555
    •    Press OK

    •    System will now search for the latest Software version and display the message:
     Search Finished New Channel: TV(1), Radio (0)
    •    PRESS OK
    •    Press OK Again and when asked to save, 
    •    PRESS OK
    •    Now Press EXIT

    Your screen will now indicate that you are on Channel 1. After a few seconds a 
    window will appear with the following message: “There is a new software upgrade. 
    Do you want to upgrade?

    • Press OK

    You will now see a window with as title OTA Upgrade. Please wait for the system to upload the software.
    When done upgrading your decoder will reboot and you will receive the window “NO AV”

    Press MENU and perform the following STEPS
    Now perform the following procedure:

    • Press MENU
    • Scroll and highlight System Setting
    • Press OK
    • Insert your PIN code (default is 0000 (4 times zero)
    • Scroll up 5 times to factory reset
    • Press OK twice

    The system will now wipe out all channels and the “EASY INSTALLATION Menu will appear:

    1. Choose English  Press OK
    2. Choose English  Press OK
    3. Choose English  Press OK
    4. TV Type, for a correct viewing experience choose 16:9 and Screen type Pilar box) 
    This for ALL HD TV’s, otherwise choose your type of TV. Press OK
    5. Local Time GMT: -4:00 Press OK
    6. Channel Search should be MANUAL Search
        A. Frequency     357000
        B. Symbol Rate    5064
        C. Const.        64-QAM
        D. Invert        Auto
        E. Network ID    5555

    7. Press OK

    Now you will see all your channels scrolling up the screen and when finished
    • Press OK twice
    • Press OK now to SAVE

    When the frequency screen shows again, PRESS EXIT
    Your screen is now BLACK. Please punch in your favorite channel and you are ready to go.

  • Issues with PVR Decoder

    Please click here to download the PVR User manual

  • Screen Problem

    Screen has horizontal lines or becomes Black & White

    •       On your remote:

    Press the button P/STD until you see the Word AUTO appear on your screen, when you see this

  • Blue Screen

    On your remote:

    •    Press the TV/STB button

    • Problems with new box - No Sound

    On you remote,
    Press Menu
    Select System Setting
    Press OK
    Key in your pin code 0000 (4 x zero)
    Go up 5 times until you reach SPDIF OUTPUT
    Press OK twice
    Press Exit.

  • Message: No Signal

    No Signal Message

    On your remote:

    1.    Press EXIT
    2.    Press MENU
    3.    SELECT MANUAL SEARCH
    4.    PRESS OK
    5.    ENTER PIN CODE 0000 (4 x zero)
    6.    Use arrow:    To scroll down to the FREQUENCY TAB    Fill in 357000
    i.    To scroll down to the SYMBOL RATE TAB    Fill in 5064
    ii.    To scroll down to the NETWORK ID TAB    Fill in 5555
    7.    Press OK
    8.    The Decoder will now search for all the channels you have on your decoder, when finished,
    9.    Window with the text saving will prompt, PRESS OK
    10.    Press MENU
    11.    PRESS EXIT

  • Problems with your new Box

    No Access OR Scrambled Channel

    This is a general authorization problem that occured  due communication failure between the decoder and the computer program hwere the packages are authorized for each member.

    To solve this problem, kindly forward us the following information:

    Account number:
    First/Last name on the account
    Telephone and/or mobile number:
    Decoder (BOX) number:
    U/A number:
    Card number:
    Address:

    To find these number , please follow the instructions:

    Decoder (BOX) number.

    Turn your decoder upside down and verify the barcode number, this is the number under the barcode which starts with 206

    U/A number.

    On your remote control, press MENU
    Scroll down to SYSTEM SETTING
    Press OK
    Insert your PIN CODE (4 times zero) 0000
    With the arrow please move one up and high light SYSTEM INFORMATION.
    At your right hand side you will find the U/A number as the last on the list.
    Press EXIT when finished writing it down.
     

    Card Number and Address

    e control, press MENU
    Srcoll down to CA System
    Press OK
    The following will appear CAS SLOT 1: Conax CA
    Press OK
    Scroll down 7 times and highlight ABOUT Conax CA
    Press OK
    On the screen now you will find the information needed, Card Number line 3 and Address on the last line. Please write them down and press EXIT

    Now forward un the the ionformation requested to tdsclientservice@uts.an for us to help you as soon as possible.